Contact us
The best way to reach us
Talk to the Academy.
For anything to do with your membership or the courses, our team is here. Write to us, and we'll get back to you.
Write to us by email. Tell us plainly what you need, and our team will get back to you. We read every message ourselves โ no ticket number, no bot in the way โ so the more clearly you describe what you're after, the sooner we can help.
Our team usually replies within a few working days.
What we can help with
This is the place for anything to do with the Academy. Whatever you're trying to do, write to us and we'll point you the right way.Joining & membership
Choosing monthly or annual, understanding what's included, or arranging a membership as a gift.
Access & login
Getting into your account, finding your way around My Library, or reaching a course you can't see.
Billing
Invoices, changing your plan, cancelling, or a payment that didn't go through as expected.
The courses
Questions about a lesson or workbook, where to begin, or how to make the most of a season.
The Work add-on
Adding it to your membership, or asking whether it fits the work you do.
Listening & devices
Using the audio courses and the podcast wherever you already listen.
Accessibility
If you need a lesson in a different format, tell us โ we'll do what we can to help.
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Before you write
Many questions are answered the moment you ask them on our FAQs โ joining, access, billing, and how the courses work. If you'd rather just write to us, that's always welcome.
Read the FAQsTo help us help you faster
A short, clear message is all it takes. When you write, it helps to include a few things so we can put any problem right the first time:
- The email address on your account, so we can find you quickly.
- What you were trying to doย โ joining, reaching a course, changing your plan, and so on.
- Anything you saw on screen, if something didn't work as expected.
The more you tell us, the less back-and-forth it takes. We're a small team, and we would rather answer well than instantly โ so thank you in advance for your patience.
